Service Centre Supervisor – Thame, Oxford
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a dedicated Service Centre Supervisor to join us to help provide high-quality products to customers, from our Thame, Oxfordshire, service centre location.
Your Role:
As a Service Centre Supervisor, you will provide day-to-day leadership to the service centre and technicians to ensure contractual obligations are fulfilled and the fleet is managed accordingly.
Main responsibilities of the role:
– Management of the product fleet: tracking daily and updating the availability and status of Medstrom products
– Management and organisation of the local service team
– Management of the local facility: controlling goods in and out, monitoring the service centre for correct operation, general tidiness, safe working practices and hygiene standards
– Production of the KPIs, ensuring issues are highlighted early and a monthly report is produced
– Be an active member of the service management team and actively contribute to a culture of continuous improvement
– Work to and keep within a budget as directed
– Ensure that equipment remains safe to use and that calibration/servicing is performed
– Plan ahead to include management of holidays and training to ensure cover is available to meet customer demand
Hours of work: 37.5 per week, Monday to Friday, but could include some weekend work.
Experience Required:
To join us as a Service Centre Supervisor, ideally, you will need to have or be willing to develop the following skills:
– Experience of leading/managing teams
– Experience within a customer facing environment, with excellent customer service skills
– Thorough understanding of health and safety principles
– A full UK driving licence
– Very good communication skills
– Very good IT skills with a sound knowledge of Microsoft Office
Technical knowledge and experience of Medstrom product fleet is desirable.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
To apply for this role, please use the APPLY HERE button at the top of the page where you will be directed to our applicant tracking system.