Service Technician – Basingstoke
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a Service Technician to join us and help provide high-quality products to customers in Basingstoke, Andover and Winchester, feeding from our Thame, Oxfordshire service location.
The Role:
As a Service Technician, you will be covering Andover War Memorial Hospital, Basingstoke & North Hampshire Hospital and Royal Hampshire County Hospital, and you will ensure an effective and timely product delivery and maintenance service to customers within the hospital. After training, this will include the delivery and set up of products for patients within agreed delivery times, repair and proactive maintenance of products and provision of support to customers in various clinical environments in regards to the product.
Main responsibilities of the role:
– Deliver clean, ready-to-use, products around the hospital site
– Collect products after use from around the hospital site
– Daily travel to the Thame service centre to collect new stock and supplies
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
Experience Needed:
To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:
– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential
Personal Requirements:
– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS-checked (or the willingness to complete one)
Working hours are 37.5 per week, Monday to Friday 8.30am – 5pm.
You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
To apply for this role, please use the link below where you will be directed to our applicant tracking system: