Trainee Service Technician – (Regional), London & The South

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

Due to increased business growth we are looking for a Trainee Service Technician to join us and help provide high-quality medical products to customers within London and the surrounding area (including Surrey).

Your Role:

This role will be covering for annual leave, sickness and current business needs across a number of hospitals within the region (including Homerton, Harlow, Whittington, Archway and Surrey). Will need flexibility, as locations and requirements will change.

As a Trainee Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and carry out proactive maintenance of products and support at delivery stage to customers in various environments.

Dealing with customers based mainly within hospitals in London and the surrounding area, you will:

  • Deliver clean, ready-to-use, products to customer sites
  • Collect products after use and return to the service location
  • Disinfect, function check, repair and electrical safety test products
  • Complete records of testing, delivery and collection
  • Maintain available product stock and spare parts inventory
  • Complete product modifications when required
  • Provide product demonstrations and basic training to staff
  • Maintain a clean and tidy work environment
  • Participate in the on-call rota (once fully trained)

As part of your role, you will be required to take part in an on-call rota (with additional remuneration) once fully trained.

Experience Needed:

To join us as a Trainee Service Technician, you will need or be willing to develop the following :

Qualifications and experience requirements:

  • Mechanical or electrical background desirable, but not essential as full training will be given
  • Experience of working within a healthcare setting is desirable
  • A full valid driving licence is essential (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
  • Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

  • A proactive, ‘can-do’ attitude
  • Excellent customer service skills
  • Able to communicate effectively
  • Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
  • Basic knowledge of hygiene, health and safety rules
  • Basic PC skills including email and MS Office
  • DBS checked  (or willingness to complete one)

Working hours are 37.5 per week, Monday – Friday 9am – 5pm

To apply for this role, please use the link below where you will be directed to our applicant tracking system: