Service Technician, Dublin, Southern Ireland

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are now looking for a Service Technician to join us and help provide high-quality products to customers based within the Dublin area and provide support to hospitals within Ireland. You should ideally be based in County Meath or Dublin area to be able to complete this role effectively.

The Role:

As a Service Technician, you will ensure an effective and timely delivery and maintenance service to customers within hospital settings. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various clinical environments.

Based from Dublin and dealing with customers based throughout Ireland, you will:

– Deliver clean, ready-to-use products to customers
– Collect products after use and return to the service centre location
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

As part of your role, you will be required to take part in an on-call rota when trained (with additional payment) to cover evenings and weekends.

Experience Needed:

To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:

– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid Irish or UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– Good spoken English to communicate effectively with customers
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– Will need to have an Irish Garda clearance completed

Working hours: 37.5 per week taking part in an early/late shift pattern, Monday to Friday.

To apply for this role, please use the link below where you will be directed to our applicant tracking system: