Service Technician, Trim, Republic of Ireland
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are now looking for a Service Technician to join us based within Trim, County Meath and provide support to hospitals within Ireland.
The Role:
As a Service Technician, you will ensure an effective and timely delivery and maintenance service to customers within hospital settings. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various environments.
Based from Trim and dealing with customers throughout Ireland, you will:
– Deliver clean, ready-to-use, products to customers
– Collect products after use and return to the service centre location
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
As part of your role, you will be required to take part in an on-call rota when trained (with additional payment) to cover evenings and weekends.
Working hours: 37.5 per week Monday to Friday, hours will alter either 9am to 5pm and 11am to 7pm.
Experience Needed:
To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:
– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid Irish or UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential
Personal Requirements:
– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– Good spoken English to communicate effectively with customers
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– Will need to have an Irish Garda clearance completed
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
To apply for this role, please use the link below where you will be directed to our applicant tracking system: