Service Technician – Craigavon, Northern Ireland
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a Service Technician to join us and help provide a first-class service to customers based within the Craigavon area and providing support to hospitals within Ireland.
The Role:
As a Service Technician, you’ll be tasked with delivering an effective and timely installation, removal and maintenance service to customers. After training this will include the delivery and installation of products within agreed delivery times, repair and proactive maintenance and support at the delivery stage to customers in various environments.
Dealing with customers predominantly based in the Southern Trusts Hospitals sites , and also customers throughout Ireland , you will:
- Deliver clean, ready-to-use, products to and around customer sites
- Collect products after use and return to the service location for decontamination
- Disinfect, function check, repair and electrical safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
As part of your role, you will be required to take part in the shift rota which includes early and late shifts and weekends. Once fully trained you will participate in the on-call rota (with additional payments).
Experience Needed:
To join us as a Service Technician, you will need:
- Excellent customer service skills
- Basic knowledge of hygiene, health and safety rules
- Basic PC skills including email and MS Office
- A full driving licence with the confidence to drive long wheelbase vans, but training and support will be provided
- A DBS check (which the company will conduct)
- A proactive, ‘can-do’ attitude
Knowledge of mechanical or electrical elements would be an advantage, but this is not essential as training will be provided.
To apply for this role, please use the link below where you will be directed to our applicant tracking system