Service Technician – Castle Donington

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

We are looking for a dedicated Service Technician to join us, based from our Logistics centre in Castle Donington and help provide high-quality products to customers.

Your Role :

As a Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various clinical environments.

Main responsibilities of the role:

– Deliver clean, ready-to-use, products to customers sites
– Collect products after use and return to the service centre location
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

You can also choose to participate in an out-of-hours on-call rota (once trained) to support the team and the customer (not compulsory). This is subject to an on-call payment and additional payment for hours worked.

Experience Needed:

To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:

– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS-checked (or the willingness to complete one)

Hours of work: 37.5 per week, Monday to Friday, hours will be flexible depending on business needs.

To apply for this role, please click the APPLY HERE button at the top of the page