Trainee Service Technician

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.

We are looking for a Trainee Service Technician for the Gateshead team to help provide Medstrom products to our customers across Gateshead and Tyne and Wear.

Your Role:

As a Trainee Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include the delivery and installation of products within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various environments.

Main responsibilities of the role

– Deliver clean, ready-to-use products to and around customer sites
– Collect products after use and return to the service location for decontamination
– Disinfect, function check, repair, and electrical safety test products
– Complete records of testing, delivery, and collection
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working Monday to Friday 8.30am – 4.30pm.

You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Needed:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following:

Qualifications and experience requirements:

– Mechanical or electrical background desirable but not essential, as full training will be provided
– Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided)
– Knowledge of Medstrom products would be desirable, but not essential

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– Able to communicate effectively
– Ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills, including email and MS Office
– The willingness to be DBS checked

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.

Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

To apply for this role, please click the APPLY NOW button where you will be directed to our applicant tracking system: