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Throughout the pandemic, Medstrom has made one thing a priority above all else - people’s safety! And not just internal staff, but everyone that interacts with the organisation on a day-to-day basis; from nurses and porters, to suppliers and couriers. We caught up with Jenna Cassidy, Medstrom’s Quality, Health and Safety Lead Auditor, to understand what the top 4 steps were for implementing COVID-19 safety. INSERT VIDEO HERE: 1. Sanitisation Stations “Our infection control has always been paramount in the business. All we have really done is strengthen those policies and procedures that were already in place.” “We’ve implemented sanitisation stations across the business to sanitise their hands, record their temperature and don the required PPE for that work environment. “It’s mandatory mask wearing in all areas of the business. We tend not to promote vehicle or van sharing, but if they need to for a two-person install then it is mandatory mask-wearing with windows open. This extends to when people are working in relatively confined spaces, so rooms are kept well ventilated and we’ve even changed how our heating systems operate to minimise blowing of particles around. We know it’s not always comfortable, but we really appreciate the effort that people have made. 2. Social distancing We’ve implemented quite a few measures with social distancing. This includes reducing the amount of desks we have in head office and we’re strongly promoting the work from home ethic for those that are ‘office based’. For those that it is essential they come in, we have taken desks out and put Perspex screens around the desks; we’ve added social distancing bubbles across the business from warehousing and service centres to give that perception of how close you are to people. 3. Regular company-wide communication As we are a business that operates across the entire UK and Ireland, some of the COVID-19 restrictions slightly differ; but collectively, we follow one set of rules whilst at work. Therefore, we provide regular updates via a company-wide webinar that tends to be once a month. Our Managing Director and Clinical Director host the call and then we have supporting guest speakers from the likes of myself or our HR Manager. The aim is to communicate with our staff about the latest news announcements and up-to-date information. We appreciate that on the news, sometimes it’s almost in a different language, so we find this simplifies things for people and they have a better understanding of how we can all keep one another safe. We are a 24/7 business that has continued to run throughout the pandemic, and it is is just about ensuring people are safe in the workplace and then they’re safe to go home too. 4. Enhanced decontamination “We’re more conscious now of removing mattresses or ASUs from contaminated plastic bags. So there are now procedures in place to enhance segregation of equipment and technicians and cleaning staff are kept safe. We’ve also introduced regular cleaning regimes and mandatory wiping down of hot spots, regular touch points e.g. door handles to reduce any levels of contamination. All cleaning materials throughout the business have been assessed for use, so we have replaced many which were anti-bacterial to anti-viral “Staff have reacted phenomenally to all the changes we have made, with people being positive about mask-wearing and wiping down of surfaces. They all understand that we have their health and safety at the forefront of what we do. It is about keeping people safe first and foremost; our internal people, our visitors and our customers. “I’m really proud that we have not had one person, out of the entire business, who has contracted COVID-19 from operating within a hospital or ward setting. Especially considering we’re a medical company and we have technicians on COVID wards collecting various products. We’ve demonstrated that over the last 12 months, the mask wearing, the keeping your hands clean, the social distancing is effective and it does work. Covid-19 Safety

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