Trainee Service Technician

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Working as part of a dedicated team, you will provide our customers with Medstrom products and the knowledge they need to deliver a high-quality service to patients.

We are looking for an enthusiastic Trainee Service Technician to join us, based at our Logistics centre in Castle Donington, with travel to customers around the Midlands.

The Role:

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients within agreed delivery times, the repair and proactive maintenance of products, and support during the delivery stage to customers in various clinical environments.

Main responsibilities of the role:

– Deliver clean, ready-to-use products to customer sites
– Collect products after use and return to the service centre location
– Disinfect, function check, repair, and electrical safety test products – full training will be given
– Complete records of testing, delivery, and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

Hours of work: 37.5 hours per week, working Tuesday to Saturday.

You will also participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Needed:

To join us as a Trainee Service Technician, ideally you will need to have or be willing to develop the following.

Qualifications and experience requirements:

– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience of delivery driving and planning routes would be desirable
– Full UK Driving licence required (we use long wheelbase vans, but training and support to build confidence will be provided where required)

Personal Requirements:

– A proactive, ‘can-do’ attitude; keen and enthusiastic
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your own initiative and follow procedures to achieve deadlines
– Basic knowledge of hygiene and safety rules is desirable
– Basic PC skills to include email and MS Office
– Willingness to have a DBS completed

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

To apply for this role, please click the APPLY HERE button at the top of the page