"I would have no hesitation in recommending Medstrom for the provision of this type of medical equipment."
Having tendered for the provision of bariatric equipment for the Trust in 2017, I am very pleased to say that our experience with Medstrom after two years has been excellent. Their commitment and dedication to ensuring the Trust gets the best service cannot be faulted. Their focus is patient centred and comments and suggestions are encouraged to enhance and improve the service. I would have no hesitation in recommending Medstrom for the provision of this type of medical equipment.
"It has been a pleasure to work with the Medstrom team during the implementation."
It has been a pleasure to work with the Medstrom team during the implementation. Michael, Dianne and the lads are so mannerly and helpful.
How they interact with patients has been a pleasure to watch. They are so thoughtful and nothing is too much trouble. They are a great front-line for your company.
"I would like to put on record my sincere thanks and appreciation of all the hard work and professionalism you and your organisation have shown."
I would like to put on record my sincere thanks and appreciation of all the hard work and professionalism you and your organisation have shown. In all my time working in the private sector and then public sector, I have rarely seen such dedication to my organisation’s needs and what could be done to ensure we got the best option possible.
When spending so much of the public sector purse on items as essential to high quality care as beds and associated products are, I can honestly say that I know we all achieved the best possible value for money. Thank you again for your support.
"It is my view that Medstrom have a company ethos where their staff are treated as their biggest asset."
It is my view that Medstrom have a company ethos where their staff are treated as their biggest asset. Having worked with Medstrom at all levels throughout the organisation, it is obvious that they have a real commitment to the customer through a well-supported team approach. At a time when Public-Private Partnership working has been widely criticised, Medstrom are the example of a private firm who are just as committed to the care of patients as our own staff in the NHS.
"We negotiated a managed-service 'fixed' cost with Medstrom that has reduced our ad-hoc rental spend by over 60%."
Following a review of our bariatric needs, and service requirements for UHL, we have recently decided to change the way our bariatric equipment is procured, without compromising service or patient care. UHL have moved from a traditional ad-hoc rental arrangement with a well-known bariatric equipment provider to a fully-managed service agreement with Medstrom.
Medstrom purchased our preferred products to add to existing Trust-owned products and for all products applied a service level agreement in line with the service delivered in our main total bed management contract. This service delivery has meant the right product for the right patient across all three sites, in an extremely timely manner.
We negotiated a managed-service fixed cost with Medstrom that has reduced our ad-hoc rental spend by over 60%.
In addition, we are benefiting from a guaranteed four-hour response time and the firm knowledge that our equipment will be maintained, managed and delivered fully decontaminated for each patient, helping to ensure a positive patient experience, preserve patient dignity and achieve our desired clinical outcomes.
"Selecting Medstrom was a unanimous decision."
Selecting Medstrom was a unanimous decision. Not only do I have confidence in the equipment’s ability to enhance patient care, but I believe that clinician efficiency will also greatly improve because of access to a better class of hospital bed that can tailor support to the individual needs of patients.
"Coupled with the company’s obvious clinical expertise and ethos, awarding the contract to them was a clear choice."
Medstrom won because of the clinical evidence they were able to offer in relation to clinical efficacy on products, clinical support, education and training, and cost. No other supplier was able to offer this. Coupled with the company’s obvious clinical expertise and ethos, awarding the contract to them was a clear choice.
"The transparency, efficiency, flexibility and friendliness of the Medstrom team makes them truly invaluable."
The management of medical devices across 154 sites in Leicestershire and Rutland is challenging, but one that is made much easier by having a capable and reliable team around you. Medstrom have proven that we made the right choice during the tender process. The transparency, efficiency, flexibility and friendliness of the Medstrom team makes them truly invaluable. They free up my time and I can trust them to deliver on their promises and support me in making the best value, patient-centred decisions possible when it comes to optimising bed and mattress asset management. Medstrom really is an extension of LPT, and I’m very much looking forward to working with them over the coming months and years to achieve further successes.
"Our perception is that levels of support have been greatly improved upon since the introduction of the Medstrom team in January 2010."
We have seen a remarkable improvement in the partnership approach that is now demonstrated by all the staff from Medstrom, with quicker decision making processes in place, speedier responses to enquiries, the delivery of audit data in a robust and accurate manner – all of which makes us more informed and we have greater confidence in the services provided by Medstrom. Decisions can be made locally and without delay to the wider delivery of the repairs, rentals and the procurement of new equipment. We have also seen a greater robustness in the ‘can do’ attitude with staff interface at ward levels and with support and advice.
"I found Medstrom to be a very approachable and customer-focused company who were very professional and easy to work with during our procurement process for beds."
I found Medstrom to be a very approachable and customer-focused company who were very professional and easy to work with during our procurement process for beds. The Trust decided on 100% low beds to help prevent avoidable harm in the Trust and to improve patient outcomes whilst in hospital. The bed offers many features that will benefit every patient in our care. The bed we chose will also help us to future-proof our beds as we continually care for a more vulnerable complex mix of clients.