Trainee Service Technician

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are looking for a dedicated Trainee Service Technician to work from our service centre in Cumbernauld near Glasgow to help provide our high-quality medical products to customers across Glasgow and Scotland.

Your Role:

As a Trainee Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first-line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications, and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.

Main responsibilities of the role:

– Deliver clean, ready-to-use products to and around customer sites in Glasgow and Scotland
– Collect products after use and return them to the service location for cleaning
– Disinfect, function check, repair and electrical-safety test products
– Complete records of testing, delivery and collection
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
– Undertake the required training to progress within our Career Pathway programme

Hours of work: 37.5 per week, working Monday to Friday, 8am – 4.30pm.

You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers weekends. This is subject to additional on-call payments.

Experience Needed:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.

Qualifications and experience requirements:

– Mechanical or electrical background desirable, but not essential, as full training will be provided
– Experience of delivery driving and planning routes would be desirable
– Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence will be provided where required)

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service and communication skills
– Ability to work under own initiative, and follow procedures to achieve deadlines
– Basic PC skills to include email and MS Office
– The willingness to have a DBS completed

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

To apply for this role, please click the APPLY HERE button at the top of the page