Therapy Technican, Birstall

Department: Service
Location: Birstall, Leicester
Application Deadline: 5th November 2019

Reporting to: Regional Service Manager

Role Description:

To ensure delivery of service (PPM, maintenance, repairs, field mods, delivery support) at defined quality level in the most efficient way within the Leicestershire area. Main duties will include:

– To deliver timely and appropriate service to customers
– To keep inventory of products and spare parts
– To ensure implementation of product modifications
– To ensure compliance with quality processes, both internal and external
– Availability for on-call rotations 24 hours x 7 days
– To deliver and install clean and ready for use products to customers
– To collect dirty or failing products from the customers
– To clean, test, and repair products and make ready for use
– To complete & record electrical safety testing on products during tasks
– To provide demonstration and basic training to caregivers
– To order spare parts, single-use goods and management of samples
– To ensure cleanliness of workplace
– To take good care of company vehicle and tools
– To complete daily/ weekly activity reports
– To update relevant IT systems

Qualifications Required:

– Mechanical or electrical background would be desirable.

– Experience within a hospital or caregiving environment would be an advantage

– Electrical safety testing qualification certificate would be an advantage

– Full driving licence with the confidence to drive long wheel base vans is essential

Personal Characteristics:

– Excellent Customer Service Skills
– Knowledge of Medstrom & OEM products would be desirable
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS Checked
– Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
– A proactive “can do” attitude with a flexible outlook is essential within the role.

37.5 hours per week, working Tuesday to Saturday shift pattern

If you would like to apply for this role please follow the web link noted below:

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