Specialist Technician, Nottingham

Department: Training and Technical Projects
Location: Nottingham

Role Description: To ensure delivery of service (maintenance, repairs, field modifications, delivery support) at the defined quality level in the most efficient way across Nottinghamshire.

Day-to-day responsibilities will include:
– To deliver timely and appropriate service to customers
– To keep inventory of products and spare parts
– To ensure implementation of product modifications
– To perform repairs, modifications and servicing on products
– To complete and record electrical safety testing on products during tasks
– To deliver and install clean and ready for use products to customers
– To collect dirty or failing products from the customers
– To clean, test and repair products and make ready for use
– To provide demonstration and basic training to caregivers
– To order spare parts, single-use goods and management of samples
– To take good care of Company vehicles and tools
– To ensure cleanliness of workplace
– To ensure compliance with quality processes, both internal and external
– To complete daily/weekly activity reports
– To update relevant IT systems
– To follow up customers’ needs or complaints to Area Supervisors and Account Managers
– To ensure PPM schedules are achieved within the standards determined by the business
– Availability for on-call rotations 24 hours x 7 days

Qualifications Required:
– City and Guilds 2377 Electrical Safety Testing
– Comprehensive knowledge of Medstrom & OEM products
– Qualification in mechanical or electrical discipline would be desirable
– Any required certification for working in Public places and the Health field by local law
– Command of Quality Manual
– Driving licence

Personal Characteristics:
With excellent customer service skills and with a methodical and practical approach to your duties you will demonstrate the ability to cope with the changing needs of our business, and adapt professionally to new positive challenges we face on a daily basis. You will be driven by providing consistent and high quality service, taking responsibility for ensuring your work is accurate and in line with operating regulations and defined deadlines.

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