Sales Support Technician, London

Department: Service
Location: London

Role Description:

To deliver timely and appropriate service to rental and capital product customers. You will be working alongside both Service and New Business Sales teams and interfacing with customers to actively support the sales process.

Day-to-Day responsibilities will include:

  • To deliver timely and appropriate service to rental and capital products customers
  • To follow up customers needs with Area Supervisors, Account & Territory Managers
  • To ensure compliance with quality processes, both internal and external
  • To actively support the sales process in conjunction with territory strategy/plans
  • To provide demonstration and basic training to caregivers in various settings
  • To deliver and install clean and ready for use products to customers and collect dirty or failing products from the customers
  • To clean and carry out electrical safety testing and record, repair and service products and make ready for use
  • To order spare parts, single-use goods and management of samples
  • To implement product modifications and audits
  • To ensure cleanness of workplace (service centre, workshop or depot)
  • To take good care of the granted company vehicle and tools
  • To complete daily/weekly activity reports
  • To update relevant IT systems
  • To support the Sales/Clinical teams with service which in turn supports sales activity
  • To communicate with Territory Managers to identify opportunities
  • To support revenue growth through service sales support
  • To achieve customer specific lead-times

Qualifications required:

  • A qualification in a Mechanical or Electrical discipline would be an advantage
  • Experience within a customer/service facing environment
  • Excellent customer service skills
  • Knowledge of Medstrom & OEM products (desirable)
  • Experience in hospital service (desirable)
  • Full driving licence is essential
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • All successful applicants will be subject to DBS checks and will be required to participate in on-call rotas

Personal Characteristics:

With a practical and enthusiastic approach to your duties, you will have the ability to interact with customers and deliver a comprehensive service, whilst upholding internal standards and ensuring accuracy at all times. You will plan your activities to ensure customer needs are met, but also have the ability to embrace change and adapt to new challenges. You will demonstrate a high degree of accuracy and possess the tenacity to ensure your work is of the highest quality.

Hours of Work:
37.5 hours per week

In return we offer:

A competitive salary, contributory pension, 30 days + holiday including stats, laptop, phone, generous annual bonus scheme

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