New Business Sales Support Technician

Department: Service
Location: North West
Application Deadline: 5th November 2019

Due to the success of New Business gained in the North West and the associated increase in service activity we have a requirement for an additional Sales Support Technician in the region.

Role Description:

To deliver timely and appropriate service to rental and capital product customers, working alongside both Service and New Business teams, interfacing with customers to actively support the sales process.

Main duties will include:

  • To deliver timely and appropriate service to rental and capital products customers
  • To follow up customers’ needs or complaints to Area Supervisors, Account & Territory Managers
  • To ensure compliance with quality processes, both internal and external (for Medstrom and customers when relevant)
  • To actively support the sales process in conjunction with territory strategy/ plans
  • To provide demonstration and basic training to caregivers in various settings
  • To deliver and install clean and ready for use products to customers and collect dirty or failing products from the customers
  • To clean, carry out electrical safety testing and record, repair and service products and make ready for use
  • To order spare parts, single-use goods and management of samples
  • To implement product modifications and audits
  • To ensure cleanness of workplace (service centre, workshop or depot)
  • To take good care of the granted company vehicle and tools
  • To complete daily/ weekly activity reports
  • To update relevant IT systems
  • To support the Sales/ Clinical teams with service to support sales activity and where necessary interface with customers as a service representative including IST
  • To fully participate in on-call rota and be able to work some weekends and out of hours as needed by the business
  • To communicate with Territory Managers to identify opportunities
  • To support revenue growth through service sales support
  • To achieve customer specific SLA’s and KPI reports

Qualifications Required:

  • Thorough demonstrable knowledge of Medstrom products
  • Experience within a customer/ service facing environment
  • Excellent Customer Service Skills
  • Knowledge of Medstrom & OEM products would be desirable

Personal Characteristics:

  • Experience in hospital service desirable
  • Driving licence required with the ability and confidence to drive long wheel based vans
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • DBS Checked

If you would like to apply for this role please follow the web link noted below:

Apply Now