New Business Sales Support Technician

Department: Service
Location: Sheffield
Application Deadline: 7th February 2020

Reporting to: Service Supervisor

Role Description:
To ensure delivery of service (PPM, maintenance, repairs, field mods, delivery support) at defined quality level in the most efficient way within the Dartford area.

Main duties will include:
To deliver timely and appropriate service to customers
To keep inventory of products and spare parts
To ensure implementation of product modifications
To ensure compliance with quality processes, both internal and external
Availability for on-call rotations 24 hours x 7 days
To deliver and install clean and ready for use products to customers
To collect dirty or failing products from the customers
To clean, test, and repair products and make ready for use
To complete & record electrical safety testing on products during tasks
To provide demonstration and basic training to caregivers
To order spare parts, single-use goods and management of samples
To ensure cleanliness of workplace
To take good care of company vehicle and tools
To complete daily/ weekly activity reports
To update relevant IT systems

Qualifications Required:

Mechanical or electrical background would be desirable.

Experience within a hospital or caregiving environment would be an advantage

Electrical safety testing qualification certificate would be an advantage

Full driving licence with the confidence to drive long wheel base vans is essential

Personal Characteristics:

  • Excellent Customer Service Skills
  • Knowledge of Medstrom & OEM products would be desirable
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • DBS Checked
  • Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
  • A proactive “can do” attitude with a flexible outlook is essential within the role

37.5 hours per week working a 4 on 4 off rotation

If you would like to apply for this role please follow the web link noted below:

Apply Now