Service Engineer, Midlands

Role Description:

To ensure delivery of service (maintenance, repairs, field mods, delivery support) at defined quality level in the most efficient way across a specific Area/Territory.  Working with Area Supervisors and Directors to provide key support.

Day-to-day responsibilities will include but are not limited to:

  • Ensuring any technical service work is carried out to manufacturers specifications and recommendations.
  • Administer and maintain stock of spare parts
  • Ensure planned implementation of product modifications, upgrades and field corrections.
  • Audit progress of service teams to ensure national project objectives are met
  • Assist and deliver training policies, procedures and processes to field service teams
  • To follow up customers’ needs or complaints to Area Supervisors and Account Managers
  • Coordinate national and local modifications, field upgrades and retrofits
  • Carry out specific projects as required ensuring timely completion
  • Project manage national technical projects, installations and repairs and provide progress updates
  • Participate in equipment audit follow-ups
  • Train and supervise junior field service staff
  • Provide advanced technical support to newly-launched products, along with medical devices currently on trial
  • Ensure compliance with quality processes, both internal and external
  • Investigate and report quality issues along with product incidents providing technical reports as required
  • Complete & record electrical safety testing on products during tasks
  • Assist in products deliveries: demonstration and basic training to users
  • Order spare parts, single-use goods and management of samples
  • Maintain and take good care of the granted company vehicle and tools
  • Complete daily/ weekly activity reports
  • To update relevant IT systems and complete administrative work in a timely manner

Qualifications and experience Requirements:

  • Licensed Engineer in mechanics or electrical field
  • Any required certification for working in Public places and the Health field by local law
  • Command of Quality Manual
  • Extensive knowledge of Medstrom & OEM products
  • Thorough knowledge of Health and Safety regulations
  • City and Guilds 2377 Electrical Safety Testing
  • Command of Quality Manual
  • Basic knowledge of applicable laws, regulations and norms

Personal Requirements:

  • PC skills (MS Office)
  • DBS Checked
  • Availability for on-call rotations 24 hours x 7 days
  • Driving licence
  • Excellent Customer Service Skills

To apply for this role please click here