Call Centre Agent – Castle Donington
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a friendly Call Centre Agent to join us on a full time, permanent basis at our Head Office in Castle Donington.
Your Role:
As a Call centre Agent, you will respond to, and direct, customer calls, ensuring customers’ expectations are met or exceeded.
Specifically, you will:
- Develop and maintain positive relationships with customers
- Accurately update our internal system with key information
- Process information for our colleagues
- Ensure that customer issues are dealt with or escalated as required
The working hours are Monday – Friday approx. 8.30am – 5pm ( potential hybrid working once trained, if there is a business need)
Flexibility is desirable, as additional support may be needed at times
Experience Needed:
To be join us a Customer Service Representative, you will need:
- Previous customer service and/or call centre experience
- Proficiency in Microsoft packages, including MS Excel spreadsheets
- Excellent written and verbal communication skills
- A professional telephone manner
To apply for this role, please use the link below where you will be directed to our applicant tracking system: