Customer Operations Representative – Castle Donington
Your Role :-
As a Customer Operations Representative, you’ll respond to, and direct customer calls, ensuring customers’ expectations are met or exceeded.
Specifically, you will:
- Develop and maintain positive relationships with customers
- Accurately update our internal system with key information
- Process information for our Technicians
- Process information for our Technicians
Experience Needed :-
To join us as a Customer Operations Representative, you’ll need:
- Previous customer service and/or call centre experience
- Proficiency in Microsoft packages, including MS Excel spreadsheets
- Excellent written and verbal communication skills
- A professional telephone manner
- A strong customer focus
- Reasonable geographical knowledge
This role is available on a full time basis working the following shifts:
Monday 2.00pm – 10.00pm (working from home after training)
Tuesday to Friday 9.30am – 6.00pm (office based, as required)
Flexibility will be required to support additional weekend shifts for additional payment.
To apply for this role, please use the link below where you will be directed to our applicant tracking system :-