Casual Service Technician, Glasgow- covering Scotland
We are now looking for a Casual Service Technician to join us and help provide high-quality medical products to customers within Scotland. This is the ideal role for a confident individual with a great customer focus to gain experience in a service/ medical devises environment and support the continued development o f our business in Scotland
Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.
As a Casual Service Operative you will be tasked with delivering an effective and timely maintenance service to customers when covering holidays, absence or supporting increased workload in the area which requires additional support .
Specifically, you will undertake delivery and installation of products across Scotland, so travel is required. This can be at weekends and holidays, therefore the flexibility to travel and stay away within Scotland as required is essential. In addition to delivery you will support the current Service Technician with preventative maintenance, repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.
Dealing with customers based throughout Scotland, you will:
– Maintain stock and parts inventory
– Implement product modifications
– Deliver and install clean, ready-to-use products
– Collect dirty products
– Clean, test and repair products
– Complete records of safety testing
– Provide demonstrations and basic training to caregivers
As part of your role, you will be required to support our Sales and Clinical teams with delivery of product for clinical trials and tender processes, where a professional, discreet and efficient attitude are absolutely essential. You will also be required to provide out of hours service to support the existing team as required.
To join us as a Casual Service Operative, you will need:
– Excellent customer service skills
– Basic knowledge of hygiene, health and safety rules
– Basic PC skills including email and MS Office
– A full driving licence with the confidence to drive long wheelbase vans, but training and support will be provided
– A DBS check (which the company will conduct)
– A proactive, ‘can-do’ attitude
Knowledge of Medstrom and OEM products would be beneficial to your application, as would a mechanical or electrical background, but this is not essential as full training will be provided.
Experience in a customer-facing role or a driving role would also be an advantage.
Working hours are up to 37.5 per week, as required, particularly if covering holidays and absence.
We are looking for a reliable and diligent individual to join our team, we will provide all the necessary internal training, therefore we need you to bring the drive and commitment to support the collective success of the team. If you have this then we’d be delighted to receive your application.