“Our perception is that levels of support have been greatly improved upon since the introduction of the Medstrom team in January 2010. We have seen a remarkable improvement in the partnership approach that is now demonstrated by all the staff from Medstrom, with quicker decision making processes in place, speedier responses to enquiries, the delivery of audit data in a robust and accurate manner – all of which makes us more informed and we have greater confidence in the services provided by Medstrom. Decisions can be made locally and without delay to the wider delivery of the repairs, rentals and the procurement of new equipment. We have also seen a greater robustness in the ‘can do’ attitude with staff interface at ward levels and with support and advice.”

Ernie Thompson - Equipment and Contracts Manager, UHL