"The transparency, efficiency, flexibility and friendliness of the Medstrom team makes them truly invaluable."
“The management of medical devices across 154 sites in Leicestershire and Rutland is challenging, but one that is made much easier by having a capable and reliable team around you. Medstrom have proven that we made the right choice during the tender process. The transparency, efficiency, flexibility and friendliness of the Medstrom team makes them truly invaluable. They free up my time and I can trust them to deliver on their promises and support me in making the best value, patient-centred decisions possible when it comes to optimising bed and mattress asset management. Medstrom really is an extension of LPT, and I’m very much looking forward to working with them over the coming months and years to achieve further successes.”
We negotiated a managed-service 'fixed' cost with Medstrom that has reduced our ad-hoc rental spend by over 60%
Following a review of our bariatric needs, and service requirements for UHL, we have recently decided to change the way our bariatric equipment is procured, without compromising service or patient care. UHL have moved from a traditional ad-hoc rental arrangement with a well-known bariatric equipment provider to a fully-managed service agreement with Medstrom.
Medstrom purchased our preferred products to add to existing Trust-owned products and for all products applied a service level agreement in line with the service delivered in our main total bed management contract. This service delivery has meant the right product for the right patient across all three sites, in an extremely timely manner.
We negotiated a managed-service fixed cost with Medstrom that has reduced our ad-hoc rental spend by over 60%.
In addition, we are benefiting from a guaranteed four-hour response time and the firm knowledge that our equipment will be maintained, managed and delivered fully decontaminated for each patient, helping to ensure a positive patient experience, preserve patient dignity and achieve our desired clinical outcomes.
"Although Dee does not work at weekends she came into the ED for nearly five hours to assist with the arrival of the patient."
“Our Medstrom Clinical Support Advisor Dee was contacted by the Duty Manager at the weekend due to a very large patient being admitted to the ED. Although Dee does not work at weekends she came into the ED for nearly five hours to assist with the arrival of the patient, arranged for the bariatric bed to be urgently delivered and remained in the department until the patient was transferred from the ambulance trolley to the bed.
Dee did not need to come in or arrange the delivery of the bed but she did and that was a significant help to the Duty Manager and the ED in being able to safely accept the patient.”
I just wanted to say a huge thank you to you and your colleagues for helping my brother in law, Mr X, and in particular to your Clinical Advisor, Carole Stockman.
“I just wanted to say a huge thank you to you and your colleagues for helping my brother in law, and in particular to your Clinical Advisor, Carole Stockman. He has been on the ward for 7 months now and was having real difficulty with his bed not getting low enough to the floor, causing the bed to dig into his legs resulting in him being unable to stand – and needing to be hoisted.
Carole took the time to speak to the ward staff and listened carefully to him to fully understand the complexity of his needs to enable him to be able to do his physio and ultimately, get himself out of bed. Carole was extremely professional, and he felt listened to and confident that Carole had a solution.
Many people (physios, ward staff) understood the difficulties that he was facing, but nothing happened until Carole got involved. I can’t begin to tell you what a huge improvement this seemingly small bed change has made to his well-being and in particular his mental state.
Please thank Carole for responding quickly and making a huge difference. The whole family are extremely grateful to her.”
I found Medstrom to be a very approachable and customer-focused company who were very professional and easy to work with during our procurement process for beds
I found Medstrom to be a very approachable and customer-focused company who were very professional and easy to work with during our procurement process for beds. The Trust decided on 100% low beds to help prevent avoidable harm in the Trust and to improve patient outcomes whilst in hospital. The bed offers many features that will benefit every patient in our care. The bed we chose will also help us to future-proof our beds as we continually care for a more vulnerable complex mix of clients.
The Medstrom staff we meet are always willing to go the extra mile
Medstrom provide a ‘Total Bed Management’ system within our Trust which includes oversight of bed frames, mattresses and chairs. The Medstrom staff who work in partnership with Trust staff are very polite, supportive and proactive. The technicians are well trained and courteous and they are well supported by their line manager. The Medstrom staff we meet are always willing to go the extra mile if there is a benefit to patients and this collaborative approach is much appreciated.
It is my view that Medstrom have a company ethos where their staff are treated as their biggest asset
It is my view that Medstrom have a company ethos where their staff are treated as their biggest asset. Having worked with Medstrom at all levels throughout the organisation, it is obvious that they have a real commitment to the customer through a well-supported team approach. At a time when Public-Private Partnership working has been widely criticised, Medstrom are the example of a private firm who are just as committed to the care of patients as our own staff in the NHS.
Our perception is that levels of support have been greatly improved upon since the introduction of the Medstrom team in January 2010
We have seen a remarkable improvement in the partnership approach that is now demonstrated by all the staff from Medstrom, with quicker decision making processes in place, speedier responses to enquiries, the delivery of audit data in a robust and accurate manner – all of which makes us more informed and we have greater confidence in the services provided by Medstrom. Decisions can be made locally and without delay to the wider delivery of the repairs, rentals and the procurement of new equipment. We have also seen a greater robustness in the ‘can do’ attitude with staff interface at ward levels and with support and advice.
I wanted to drop you a line to thank you very much for your contribution to the UCLH tissue viability week this week
I wanted to drop you a line to thank you very much for your contribution to the UCLH tissue viability week this week.
Your strong teaching and group facilitation skills were very evident today which made the repositioning sessions run smoothly and the education delivered concisely. I felt proud to work alongside you.
Both yourself and our Clinical Advisor have settled well at UCLH and picked things up very quickly. It’s a pleasure to have you both as a vital part of the Tissue Viability Team at UCLH.
The above was emailed to a Medstrom Clinical Manager
Sue Noon from The Walton Centre discusses her experiences of Dolphin Therapy