Sales Support Technician, Sheffield

Department: Service
Location: Sheffield

Role Description:

To deliver timely and appropriate service to rental and capital product customers, working alongside both Service and New Business teams, interfacing with customers to actively support the sales process.

Day-to-Day responsibilities will include:

  • To deliver timely and appropriate service to rental and capital products customers
  • To follow up customers’ needs or complaints to Area Supervisors, Account & Territory Managers
  • To ensure compliance with quality processes, both internal and external (for Medstrom and customers when relevant)
  • To actively support the sales process in conjunction with territory strategy/plans
  • To provide demonstration and basic training to caregivers in various settings
  • To deliver and install clean and ready for use products to customers and collect dirty or failing products from the customers
  • To clean, carry out electrical safety testing and record, repair and service products and make ready for use
  • To order spare parts, single-use goods and management of samples
  • To implement product modifications and audits
  • To ensure cleanness of workplace (service centre, workshop or depot)
  • To take good care of the granted company vehicle and tools
  • To complete daily/weekly activity reports
  • To update relevant IT systems
  • To support the Sales/Clinical teams with service to support sales activity and where necessary interface with customers as a service representative
  • To communicate with Territory Managers to identify opportunities
  • To support revenue growth through service sales support
  • To achieve customer specific SLAs and KPI reports

Qualifications required:

  • Qualification in a Mechanical or Electrical discipline
  • Experience within a customer/ service facing environment
  • Excellent Customer Service Skills
  • Knowledge of Medstrom & OEM products would be desirable
  • Experience in hospital service desirable
  • Driving licence required
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • The applicants will be DBS checked

Personal Characteristics:

With a practical and enthusiastic approach to your duties, you will have the ability to interact with customers and deliver a comprehensive service, whilst upholding internal standards and ensuring accuracy at all times. You will plan your activities to ensure customer needs are met, but also have the ability to embrace change and adapt to new challenges. You will demonstrate a high degree of accuracy and possess the tenacity to ensure your work is of the highest quality.

Hours of Work:
37.5 hours per week

In return we offer:

A competitive salary, contributory pension, 30 days+ holiday including statutory days, laptop, phone, generous annual bonus scheme

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