Service Supervisor – Harlow

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We are looking for a Service Supervisor to join us and support our team based in Harlow, providing essential support and services to our customers.


Your Role:

To provide day to day leadership to the on-site technicians to ensure contractual obligations are fulfilled and the product fleet is managed accordingly.

A self-motivated individual with the ability to manage others locally is absolutely essential, whilst maintaining first class customer service. You will provide strong leadership and motivate the team to achieve high standards. You will manage job priorities, ensuring that the focus remains on H&S, SLAs and the ongoing monitoring of processes and procedures. You will demonstrate the ability to communicate at all levels and monitor the data relating to service provision, highlighting trends and taking action.


Experience Needed:

To join us as a Service Supervisor, you will need:

  • Technical knowledge and experience of Medstrom product fleet would be an advantage
  • Experience of leading/ managing teams and resolving problems
  • Experience within a customer facing environment
  • Experience within medical devices/ healthcare environment would be preferred, but not essential
  • Understanding of the healthcare industry
  • Thorough understanding of health and safety principles
  • Driving licence required
  • Strong organisational and communication skills
  • Excellent customer service skills
  • Very good IT skills with a sound knowledge of the Microsoft office suite
  • Ability to work both as part of a team and to be self-motivated
  • A DBS check (or the willingness to complete one)

Working hours are 37.5 per week which could include different shifts and weekend work, depending on customer needs.

To apply for this role, please use the link below where you will be directed to our applicant tracking system:

https://bit.ly/3VUsVWq